Frequently Asked Questions (FAQs)
FREQUENTLY ASKED QUESTIONS:
RETURNS:
If you're not satisfied with the product and would like to return it for an exchange or a refund, we do free return pickups at no additional cost to you.
Once we receive your email requesting a return, we'll create a pickup request for the product(s). Once the pickup executive collects it, we can either refund your entire amount immediately or process an exchange order.
Our pickup partners are available in all major cities. However, there are a few places where it is not. For such, the customers must ship the product(s) back themselves bearing the expenses.
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DELIVERY TIME:
Please allow 3 - 5 business days for your order to be processed. Once the order is processed it will be delivered within two to four days (depending on your location). (Expect the order to be delivered to you within 7 to 12 days from the order date). International orders can take longer to arrive.
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WHAT SHIPPING METHOD IS USED?
We use best courier services like FedEx, Shiprocket, Delhivery and Bluedart.
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WHAT COUNTRIES DO YOU SHIP TO?
We ship worldwide.
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HOW DO I ISSUE AN EXCHANGE?
Please send us an e-mail describing what went wrong with your order to bobbersocietyindia@gmail.com.
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WHAT IF MY ORDER PACKAGE IS DAMAGED?
If you have received a defective/damaged item, we will rectify it immediately. Contact us immediately on our e-mail address to get your issue solved.
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WHATÂ IS YOUR RETURN POLICY?
You're eligible to return your order within 7 days from the date of delivery. If 7 days have gone by since your purchase,we are sorry to inform you that we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
HOW DO I GET A REFUND?
If you made an online payment for your order, we refund the full amount within 24 hours post pickup. If your order is Cash on Delivery, we ask for your UPI # or Bank Details and we can refund within 24 hours post pickup.
CANCELLATION AND REFUND POLICY:
In case we receive a cancellation notice and the order has not been processed by us, we shall cancel the order immediately and refund your amount within 3-7 days or earlier. If we have already printed and shipped the product, we will not be able to approve the cancellation request. In such cases, the product follows the normal lifecycle process.